Job Detail
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Job ID 1421
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Experience 6 Years
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Qualifications Degree Bachelor
Job Description
A successful candidate must be able to:
- Troubleshoot and resolve user issues related to computers, IP-based phones, printers, and other office equipment.
- Install and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.
- Monitor the Ticketing System, responding to tickets promptly to meet service- level objectives.
- Serve as an escalation point for complex issues that Service Desk Specialist-I team members encounter.
- Maintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented thoroughly.
- Aid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.
- Create and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.
- Troubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.
- Assist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.
- All other duties assigned
Qualifications:
- 3-6 years of IT helpdesk experience required.
- CompTIA A+, Network+, or Security+ certification is preferred but not mandatory.
- Experience in a maloti locations environment is a plus but not essential.
- Advanced knowledge of various hardware, software, and network technologies, such as Windows 10 & 11, Windows Server, Mac OS, Microsoft Office, Active Directory, VPN, TCP/IP, DNS, DHCP, etc.
- Familiar with common IT tools and platforms, such as ticketing systems, remote desktop, cloud services, backup and recovery, antivirus, etc.
- Should be able to diagnose and resolve complex IT issues, such as network connectivity, system performance, security breaches, data loss, etc.
- Should also be able to perform system testing, monitoring, and optimization.